Services

Guest Experience Service

At Thomson Property Group, we prioritise guest satisfaction through our Guest Experience Service. We understand that every guest comes with unique needs and preferences. Each property is meticulously prepared and equipped with the necessary amenities to create a welcoming atmosphere. We strive to provide a seamless check-in process and am always available to assist with local information or recommendations. Our commitment goes beyond just providing accommodation; we ensure that your stay is comfortable and enjoyable, making it a memorable experience that you'll want to repeat.

Guest Screening

Our guest screening service is designed to ensure a safe, secure and hassle-free stay for all short-term guests. We carry out essential background and identity checks to confirm that every guest meets the standards expected in our serviced accommodation properties. This includes verifying identification, previous stay history and basic reliability indicators to ensure that only respectful and responsible guests book our properties. A thorough screening process not only protects the quality of our homes but also enhances the overall guest experience by maintaining a safe and comfortable environment for everyone.

Serviced Accommodation Management

At Thomson Property Group, we provide full serviced accommodation management designed to give property owners complete peace of mind. We handle every aspect of short-term stays including guest communication, bookings, check-ins and check-outs, cleaning coordination, maintenance and day-to-day operations. Our goal is to maximise occupancy and monthly returns while ensuring each guest enjoys a high-quality, seamless experience. With clear communication and consistent standards, your property is always professionally managed and well-looked after.

Guest Communication

Clear and effective communication is key to a successful property management experience. We take pride in establishing open lines of communication with all our guests. Whether it’s through emails, phone calls, or messaging apps, We are readily available to address any queries or concerns. This proactive approach not only fosters a trustworthy relationship but also allows for the swift resolution of any issues that may arise. We are dedicated to making every guest feel valued and supported during their stay.

Concierge Service

We offer a personalised Concierge Service to enhance you experience during your stay. This service provides guests with helpful recommendations and guidance, including local attractions, dining options, transport tips and the best places to visit in the area. Our aim is to make your stay as convenient and enjoyable as possible by sharing local knowledge, insider suggestions and tailored advice based on your needs. With our concierge support, you can make the most of your time in our properties while we help point you in the right directions, ensuring a smooth and stress-free visit.

24/7 Support Line

We believe that accessible support is essential for a positive guest experience. That’s why we provide a 24/7 Support Line for all guests. Whether you have an urgent question, need assistance with your accommodation, or require local recommendations, help is always just a call away. This around-the-clock service demonstrates our commitment to being available for you, ensuring that your stay is as comfortable and enjoyable as possible.

Mid-Stay Cleaning and Linen Refresh

To ensure a comfortable and pleasant environment throughout your stay, we offer Mid-Stay Cleaning and Linen Refresh services. This optional service provides guests with professional cleaning and fresh linens, allowing you to relax and enjoy your time without the stress of housekeeping. Regular refreshes help maintain the high standard of cleanliness we promise while providing you with a space that feels welcoming and tidy. Our goal is to enhance your living experience and ensure that your accommodation feels like home.